FREQUENTLY ASKED QUESTIONS

When cleaning the outer body of your gas/wood burning or multifuel stove, we do not recommend the use of any sprayed cleaning products, including water. We also do not recommend the use of a wet/damp cloth or rag to wipe away dust or ash, as this can also cause small areas of corrosion and rusting formations. Care should also be taken not to have any overspray on the body of the stove, when cleaning the glass with any spray glass cleaner product .Unfortunately, rust and corrosion can sometimes happen when the stove is not used frequently, continuously exposed to water, moisture and oxygen combined. In all instances this natural process of oxidation can occur with all ferrous metaled stoves. When dusting and removing settlements of ash, we would only recommend the use of a soft bristle brush, or a dry microfiber cloth is used to keep the stove looking in the best possible condition. If marks are left from deposits of ash, then the gallery black grate polish can be applied to restore the area to its natural state.

We have a huge range of stoves available to suit different needs. Firstly you need to decide whether you want a room heater or a boiler stove. Then you will need to determine the heat output you require for your room. Use the minimum heat output calculator to determine which stove you require.

High heating efficiencies on closed appliances can only be attained by controlling the supply of air to the fire chamber (operating the air control correctly). It is not recommended to leave the air control fully open, except when helping the chimney/flue heat up initially. A fully open air control will lead to more heat being sent straight up the chimney rather than into the room (which reduces efficiency). The biggest problem with leaving the air control fully open is “overfiring”.

Generally, a ‘Defra Approved’ stove has been modified by the manufacturer to limit the amount that it can be ‘closed down’ or in other words, by how much it can be starved of air which creates smoky combustion. A Defra Approved stove will therefore always provide the minimum level of combustion air so that the wood burns efficiently without producing unnecessary smoke, thus ensuring that the appliance complies with the Clean Air Act.

A Defra Approved wood burner will, therefore, allow you to burn wood legally in a UK Smoke Control Area – most of the UK’s cities and large towns.

Limestone is a sedimentary rock composed mostly of calcite and aragonite, which are different crystal forms of calcium carbonate. Granite is an igneous rock, much more hard, sturdy and durable, whereas limestone is a metamorphic rock which is not as durable as granite but never the less very robust.

Essentially a hearth can crack if it is incorrectly fitted. When installing any hearth it would need to have an adequate bed of sand and cement or suitably similar materials. The application of which will ensure that the hearth can adequately bear the weight of the appliance and associated chimney which is not independently supported. When the hearth is in situ it can and will be subjected to high temperatures and therefore design considerations should always be taken into account when leaving sufficient room for expansion.

Also when installing the hearth care and attention to staining must be a consideration. Adequate bonding provisions and suitable mixtures are all key factors to ensure that the staining does not appear. However it is inevitable that some staining may occur but perseverance for staining is the key and in the fullness of time and with constant use the staining should disappear. Preventative methods vary from engineer to engineer therefore it is important to ask the question to avoid disappointment or concerns at a later date.

The hearth material durability and robustness make for an ideal product when constructing or designing a fireplace, but under some circumstances it can become damaged and cracks can develop. However if installed properly there should be no cracking unless the subsurface underneath has been incorrectly prepared, or unsuitable for the installation in general, therefore bedding down correctly is essential. Other factors include standing on points where areas are unsupported or inadequately filled with the bedding mixture, the weight of an appliance or other ornamental items which have been underestimated or incorrectly installed. Again if properly installed and designed correctly even this activity should not be a major problem. Heavy objects that are dropped including the appliance itself (average 95kg) when manoeuvring into position, an unsupported flue due to the sheer weight (on average 100kg), ash pan covers, pokers, the loading of fuel during burn cycles or even heavy ash pans loaded with redundant fuel waste but not limited to may all cause hair line cracks, and these can sometimes manifest during the operation of the appliance. They can also manifest during periods of cold weather or absences of appliance burn cycles. Other variables would include damage caused in transit or handling badly when manoeuvring to site.

It is essential that all due care an attention should be taken when installing, and all products should be installed by a competent person in accordance with the current building regulations. This will avoid disappointment at a later date after it has been installed.

Damaged items should be reported within 5 days of delivery; please provide as much information as possible and photographs if applicable; any damaged packaging should be retained for inspection by our approved representative.

Please contact Returns on 01204 868550 – returns@nullpercydoughty.com

Please log a call if the damaged item is affecting the operation of the appliance

Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Missing Items must be reported within 5 days of delivery. Carefully check components against the list supplied and thoroughly inspect packaging for any small items that may have become dislodged in transit. If parts are missing please provide as much information as possible.

Please contact Returns on 01204 868550 or returns@nullpercydoughty.com

Please log a call if the missing item is affecting the operation of the appliance.

Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Click here for warranty information.

What to do if you smell gas (England, Scotland and Wales)

• Call the National Gas Emergency Service: 0800 111 999

What to do if you smell gas (Republic of Ireland)

• Call Bord Gáis Networks on 1850 20 50 50 (24 hours)

What to do if you smell gas (Northern Ireland)

• Call the 24-hour gas emergency service on 0800 002 001

If you are unable to get through on the emergency numbers above call 999 immediately and then follow the procedure below

• Open Windows and doors to increase ventilation
• Isolate the main Gas supply to the meter unless it is located in the cellar or basement
• Do not touch any electrical switches;
• Do not switch extractor fans on to ventilate the area
• Do not turn lights either on or off
• Do not smoke or use any naked flame
• Do not operate mobile phones

Installation, service and repair must only be performed by a suitably qualified person (Gas Safe Registered) and in line with the Manufacturer’s Instructions

Once the property has been made safe the Gas Emergency Engineer will explain any work that is required and to which appliance, this should only be carried out by a Gas Safe registered engineer.

Producing soot can be a sign of incomplete combustion for a variety of reasons - Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Carbon Monoxide (CO) can be emitted from inadequately maintained or badly fitted domestic heating appliances.

You should fit a carbon monoxide alarm in any room that contains a fuel burning appliance. The sensing technology in a CO detector is different from that used in a smoke alarm. Carbon Monoxide detectors measure the amount of CO and the time of exposure. The alarm will sound before carbon monoxide levels becoming threatening for average, healthy adults.

In the event that your fire is not burning correctly

• Check that all ceramics are present and correctly positioned.
• Do not add extra ceramic pieces to the appliance as this can result in incorrect combustion.
• If any of the ceramic components become damaged then we recommend that the complete ceramic set is replaced with genuine manufacturer’s parts.
• Do not burn paper or other materials on the appliance as this will leave debris and residue which will affect the correct and safe combustion of the gas
• Lazy yellow or orange flames may mean that you need to get your fire inspected as this could be a sign that there is carbon monoxide in your home; other signs include
• Dark staining / soot around or on appliances
• Pilot lights that frequently blow out
• Increased condensation inside windows

• Fit an audible carbon monoxide alarm.
• They need to be put in a central location in the house and can be fixed to the wall or can be placed on a table, bookshelf or shelf.
• Have fuel-burning appliances serviced annually by an appropriately qualified and registered engineer.
• Don't block ventilation and have chimneys swept at least once a year.

Where to place your alarm: Garage, Bedroom, Kitchen, Living Room

Six main symptoms of Carbon Monoxide Poisoning

• Headaches
• dizziness
• nausea
• breathlessness
• collapse
• loss of consciousness

Being aware of the symptoms could save your life.

Carbon monoxide symptoms are similar to flu, food poisoning, viral infections and simply tiredness. That’s why it’s quite common for people to mistake this very dangerous poisoning for something else.

Other signs that could point to carbon monoxide poisoning

• Your symptoms only occur when you are at home
• Your symptoms disappear or get better when you leave home and come back when you return
• Others in your household are experiencing symptoms (including your pets) and they appear at a similar time

What should I do if I experience any symptoms of carbon monoxide poisoning?

• Get fresh air immediately. Open doors and windows, turn off gas appliances and leave the house
• See your doctor immediately or go to hospital - let them know that you suspect carbon monoxide poisoning. They can do a blood or breath test to check
• If you think there is immediate danger, call the Gas Emergency Helpline on 0800 111 999

Get a Gas Safe registered engineer to inspect your gas appliances and flues to see if there is a dangerous problem

• Check gas supply into the property by operating other gas appliances - if there is no gas supply contact your gas supplier.
• If the gas supply is operational but the fault persists please log a warranty call.
• To log a warranty call online follow the link www.thegallerycollection.co.uk/warranty/ alternatively call 01204 868550 selecting option 3 – Technical

Replacing the battery (slide control only)
The appliance requires one 9V PPS battery and is located behind the ash pan cover, under the fuel bed. If the battery needs replacing ensure that the + and - positions are aligned correctly.

If the problem persists an Engineer will be required - Please log a warranty call.

To log a warranty call online follow the link www.thegallerycollection.co.uk/warranty/ alternatively call 01204 868550 and select option 3 – Technical.

Spillage safety system
For safety, this appliance is fitted with an oxygen sensitive pilot system. This will cut off the gas supply to the appliance if the oxygen level in the room falls below its normal level. If this happens it usually indicates that there is a problem with the flue system. The fire must not be used and the problem must be corrected by a competent person.

NB this device is not a substitute for an independently mounted carbon monoxide detector.

If a fault is intermittent please monitor over a period of a few days and note details down of frequency and length that the fault is apparent. It is often useful to note events immediately prior to and following the fault occurring i.e. colour and appearance of flames; any unusual noises or smells or if it happens on a regular basis at the same time of day or at the same time of another activity within the home i.e. other gas appliances being used. Extreme weather conditions can also affect the operation of some appliances.

Photograph or record recurring incidents.

Do not handle or attempt to clean the glass when it is hot.

Do not use abrasive cleaners or harsh chemicals.

If the glass breaks carefully remove any sharp pieces that are easy to dislodge - we recommend that the glass is only replaced by a suitably qualified and experienced engineer as it is very important that a complete seal around the glass is achieved. Failure to do so may result in incorrect gas combustion which can have fatal results.

Do not operate the appliance if the glass is cracked, broken or missing.

Correct Procedure - Push the control lever fully down to the ‘P’ position and hold there until the pilot lights. Hold for at least a further 10 seconds to allow a stable flame.

Release the control lever and it will automatically raise to the ‘LO’ position. The fire is now at minimum heat setting.

Lift the control lever up to the ‘HI’ position. You will feel a positive location check when the lever reaches this setting. The fire is now at the maximum heat setting. The lever can be moved between the low and high positions to achieve your desired heat setting.

If, for any reason, the flame extinguishes or does not light on initial attempt Do wait three minutes before attempting to relight as the fire is fitted with a safety device that will automatically shut off the gas supply to the fire, if for any reason, the flame goes out.

Please contact our Technical Service Department on 01204 868550 or log a call leaving the best contact details for the Engineer so that a member of our Technical Team can assist.

Please give full details of Fault and include photographs or recordings where appropriate.

Limestone is a sedimentary rock composed mostly of calcite and aragonite, which are different crystal forms of calcium carbonate. Granite is an igneous rock, much more hard, sturdy and durable, whereas limestone is a metamorphic rock which is not as durable as granite but never the less very robust.

Essentially a hearth can crack if it is incorrectly fitted. When installing any hearth it would need to have an adequate bed of sand and cement or suitably similar materials. The application of which will ensure that the hearth can adequately bear the weight of the appliance and associated chimney which is not independently supported. When the hearth is in situ it can and will be subjected to high temperatures and therefore design considerations should always be taken into account when leaving sufficient room for expansion.

Also when installing the hearth care and attention to staining must be a consideration. Adequate bonding provisions and suitable mixtures are all key factors to ensure that the staining does not appear. However it is inevitable that some staining may occur but perseverance for staining is the key and in the fullness of time and with constant use the staining should disappear. Preventative methods vary from engineer to engineer therefore it is important to ask the question to avoid disappointment or concerns at a later date.

The hearth material durability and robustness make for an ideal product when constructing or designing a fireplace, but under some circumstances it can become damaged and cracks can develop. However if installed properly there should be no cracking unless the subsurface underneath has been incorrectly prepared, or unsuitable for the installation in general, therefore bedding down correctly is essential. Other factors include standing on points where areas are unsupported or inadequately filled with the bedding mixture, the weight of an appliance or other ornamental items which have been underestimated or incorrectly installed. Again if properly installed and designed correctly even this activity should not be a major problem. Heavy objects that are dropped including the appliance itself (average 95kg) when manoeuvring into position, an unsupported flue due to the sheer weight (on average 100kg), ash pan covers, pokers, the loading of fuel during burn cycles or even heavy ash pans loaded with redundant fuel waste but not limited to may all cause hair line cracks, and these can sometimes manifest during the operation of the appliance. They can also manifest during periods of cold weather or absences of appliance burn cycles. Other variables would include damage caused in transit or handling badly when manoeuvring to site.

It is essential that all due care an attention should be taken when installing, and all products should be installed by a competent person in accordance with the current building regulations. This will avoid disappointment at a later date after it has been installed.

Damaged items should be reported within 5 days of delivery; please provide as much information as possible and photographs if applicable; any damaged packaging should be retained for inspection by our approved representative.

Please contact Returns on 01204 868550 - returns@nullpercydoughty.com

Please log a call if the damaged item is affecting the operation of the appliance

Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Missing Items must be reported within 5 days of delivery. Carefully check components against the list supplied and thoroughly inspect packaging for any small items that may have become dislodged in transit. If parts are missing please provide as much information as possible.

Please contact Returns on 01204 868550 or returns@nullpercydoughty.com

Please log a call if the missing item is affecting the operation of the appliance.

Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Click here for warranty information.

A cast iron insert is a decorative plate that incorporates a fire, and comes in the form of an arched insert or tiled insert.

Many of our inserts have the opportunity to burn several types of fuel such as wood, coal, gas or electric. With the exception of the efficiency plus range and any chrome finishes, all our inserts featured are suitable for burning multi fuel; however polished and highlighted products will tarnish.

When burning solid fuel it is recommended that you choose a black finish, preferably with a refectory brick back.

There are endless permutations of inserts, surrounds and hearths. Most inserts will fit our surrounds, please check the dimension chart to ensure that there is sufficient width to accommodate your chosen insert without impinging upon the leg of the surround. Please ensure that your chosen hearth will accommodate your surround, the mantle is designed to fit on top of the hearth rather than between the legs of the surround, please see our dimension chart to ensure the outer width of the leg will fit on top of your hearth.

Hearths are made of non-combustible material and sit beneath and around your appliance. They are designed to protect the immediate area surrounding an appliance; the hearth must be a sufficient size in order that any burning fuel or hot embers do not fall on any combustible materials such as floorboards, carpets or rugs etc. There are many factors to consider on the type of hearth that you need for your home. Please speak to your approved retailer for exact requirements before you make your final decision. To see the mantels available please visit https://pdgallery.poweredbygravit-e.co.uk/choose-chamber-hearth-beam/

Limestone is a sedimentary rock composed mostly of calcite and aragonite, which are different crystal forms of calcium carbonate. Granite is an igneous rock, much more hard, sturdy and durable, whereas limestone is a metamorphic rock which is not as durable as granite but never the less very robust.

Essentially a hearth can crack if it is incorrectly fitted. When installing any hearth it would need to have an adequate bed of sand and cement or suitably similar materials. The application of which will ensure that the hearth can adequately bear the weight of the appliance and associated chimney which is not independently supported. When the hearth is in situ it can and will be subjected to high temperatures and therefore design considerations should always be taken into account when leaving sufficient room for expansion.

Also when installing the hearth care and attention to staining must be a consideration. Adequate bonding provisions and suitable mixtures are all key factors to ensure that the staining does not appear. However it is inevitable that some staining may occur but perseverance for staining is the key and in the fullness of time and with constant use the staining should disappear. Preventative methods vary from engineer to engineer therefore it is important to ask the question to avoid disappointment or concerns at a later date.

The hearth material durability and robustness make for an ideal product when constructing or designing a fireplace, but under some circumstances it can become damaged and cracks can develop. However if installed properly there should be no cracking unless the subsurface underneath has been incorrectly prepared, or unsuitable for the installation in general, therefore bedding down correctly is essential. Other factors include standing on points where areas are unsupported or inadequately filled with the bedding mixture, the weight of an appliance or other ornamental items which have been underestimated or incorrectly installed. Again if properly installed and designed correctly even this activity should not be a major problem. Heavy objects that are dropped including the appliance itself (average 95kg) when manoeuvring into position, an unsupported flue due to the sheer weight (on average 100kg), ash pan covers, pokers, the loading of fuel during burn cycles or even heavy ash pans loaded with redundant fuel waste but not limited to may all cause hair line cracks, and these can sometimes manifest during the operation of the appliance. They can also manifest during periods of cold weather or absences of appliance burn cycles. Other variables would include damage caused in transit or handling badly when manoeuvring to site.

It is essential that all due care an attention should be taken when installing, and all products should be installed by a competent person in accordance with the current building regulations. This will avoid disappointment at a later date after it has been installed.

Yes! We have a wide selection of fireplace tiles available, please speak to your approved retailer for details.

Keep the fireplace oiled using a thin coat of a light oil, such as 3 in 1 or WD40. This treatment should be carried out at least twice a year or as required. Any surface rust should be removed using a fine grade wire wool with oil. This will not scratch the cast iron, the more you rub, the more of a mirror finish will be achieved. Avoid exposing the cast iron surface to moisture.

Damaged items should be reported within 5 days of delivery; please provide as much information as possible and photographs if applicable; any damaged packaging should be retained for inspection by our approved representative.

Please contact Returns on 01204 868550 - returns@nullpercydoughty.com

Please log a call if the damaged item is affecting the operation of the appliance

Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Missing Items must be reported within 5 days of delivery. Carefully check components against the list supplied and thoroughly inspect packaging for any small items that may have become dislodged in transit. If parts are missing please provide as much information as possible.

Please contact Returns on 01204 868550 or returns@nullpercydoughty.com

Please log a call if the missing item is affecting the operation of the appliance.

Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Click here for warranty information.